UK STANDARD DELIVERY - £5.99*
All UK orders are sent using our next day courier service APC Overnight. This is a signed for service and ensures next day delivery on all orders placed before 12noon. Deliveries can be any time between 8am and 6pm. 
Please note: Any orders made after 12 noon will be delivered the day after (excludes Sundays and Bank Holidays).

EUROPE - £14.95*
All European orders are sent with UPS or Parcel Force tracked and signed service. Deliveries take 2-6 working days (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm. For more information on your European order please contact us at info@youngtrendonline.com.

WORLDWIDE - £22.95*

All Worldwide orders are sent with UPS tracked and signed service. Deliveries can take 3-10 working days (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm. For more information on your For more information on your European order please contact us at info@youngtrendonline.com.

*Please note: Pram and Nursery items are excluded from the above rates. If you wish to purchase such items we will contact you once your order has been processed with regards to delivery fees although be assured that we appreciate you choosing Young Trend as a stockist and we aim to keep charges to a minimum. 

All orders placed after 3pm Friday will be processed and dispatched on Monday. Thank you for your understanding. 

OUT OF STOCK ITEMS 
If your item is temporarily out of stock with the manufacturer we will contact you to provide an estimated delivery timescale. If your item is out of stock for a significant period of time we will of course be happy to offer you a full refund or exchange for something else if you wish. 

RETURNS

All damages must be reported to us in writing or by email within 7 working days. If the goods need to be returned, a repair, refund or replacement will be offered depending on each individual case.

How do I return my order?
If for any reason you change your mind, Jilly’s will be happy to refund or exchange any item within 14 days of receipt of your goods. We only ask that you return goods unused and in original packaging. Please contact us before sending items back either by telephone or email. Please remember to include your name, address, telephone number, email address and reason for returning the goods.

Without prejudice, no refund or exchange will be given for: (a) nappies, toiletries, bottles or other personal items; (b) self-assembly furniture once partially or fully assembled; (c) curtains and bedding once removed from packaging. 

*Please Note: If you are returning unwanted goods you are liable for the cost of returning the items back to us. If you are returning faulty goods this charge will still stand and will only be refunded complete with your order amount when said goods are confirmed as faulty by our customer services department and within the manufacturers guarantee.

SALE ITEMS 
Please note due to us being an independent all sale or discounted items are non-returnable.

CANCELLATION RIGHTS 
Any order can be cancelled in writing (email or letter) within 7 working days of receiving your order under the Distance Selling Regulations. Postage costs involved in returning cancelled orders are at the expense of the consumer and are detailed in the section above. This does not affect your statutory rights.

HELP
For help with delivery or returns information please email Young Trend Customer Services team at info@youngtrendonline.com.